Zain KSA Signs Agreement with Netcracker for Cloud-Based Managed Services

WALTHAM, Mass. — Netcracker Technology announced today that Zain KSA has extended its partnership with Netcracker by adding cloud-based Managed Services to its deployment of Netcracker Digital BSS, Digital OSS and Customer Engagement. Capitalizing on the great opportunities for collaboration, this complete end-to-end digital transformation project is one of the largest in the Middle East and marks another milestone for Zain KSA to expand its ecosystem, continue to deliver a superior customer experience and offer new 5G products and services.

Zain KSA will be able to leverage Netcracker’s extensive managed services offerings to support its existing deployment of Netcracker and third-party solutions and deliver a best-in-class digital experience to its customers. As a leading telecom operator and digital services provider, Zain KSA is investing in cutting-edge innovation to unlock high-value opportunities for customers by building on its digital offerings and further reducing time to market, thereby cementing its pioneering position in driving nationwide digital transformation to support Saudi Vision 2030 and contribute to transforming Saudi Arabia into a leading digital economy.

“We have been happy working with Netcracker and strengthening our collaboration by adding managed and support services on top of the existing solutions,” said Eng. Abdulrahman AlMufadda, CTO at Zain KSA. “By leveraging Netcracker's expertise in cloud-based managed services, we will be able to provide our customers with a more seamless and personalized experience of IoT and cloud computing services such as virtualized network functions, software-defined networking and network slicing, among others, while also streamlining our internal operations and improving our network agility and scalability to accelerate our time to market."

“It’s been an honor for Netcracker to partner with such a forward-looking, rapidly growing and market-leading company like Zain KSA,” said Benedetto Spaziani, GM at Netcracker. “By leveraging our expertise in managed services, Zain KSA has placed a great deal of trust in us that is a validation of what we can achieve together.”